By:

This organization, the home of systemic organizational performance improvement, has been the gathering place for many of our mentors and those who have inspired this work. Its certification program (Certified Performance Technologist), and its annual conferences are valuable additions to any professional's network of resources.

By:

By: Aubrey Daniels

This is an excellent description of how to manage consequences for optimal motivation and performance.

By: Aubrey Daniels & J. Daniels

A re-write of the “big” book on using consequences and incentives to motivate behavior.

By: C. Binder & C. Bloom

This article describes the enormous impact of fluency-based training, an approach that ensures true mastery of skills and knowledge for sustainable performance improvement.

By: C. Binder & L. Sweeney

This article, co-authored by Carl and the business unit manager of a customer call center, describes a program that combined fluency-based training with management of the behavior influences to produce a 60% improvement in productivity with 30% shorter training in one-fourth the ramp-up time for newly hired customer service representatives. The article focuses on the fluency-based training aspect of the program, but it was a true Six Boxes implementation, involving a tuned and balanced overall system for developing and supervising call center employees.

By: Carl Binder

This white paper describes the improvements related to ease of communication and application in the Six Boxes Model compared with Thomas F. Gilbert's Behavior Engineering Model from which the Six Boxes evolved, and outlines our strategy for helping to drive "performance thinking" through organizations using Six Boxes programs and coaching.

By: Carl Binder

This white paper summarizes obstacles to managing and improving performance in organizations and outlines features of the Six Boxes Approach that enable organizations to overcome those obstacles.

By: Carl Binder

A brief article that succinctly describes foundation elements of a performance-based computer learning strategy.

By: Carl Binder

Fluency is fun, produces confidence, and brings on a whole host of positive feelings and affect. It feels good to truly "master" and apply any skill or body of knowledge.

By: Carl Binder

While this article might be a little academic for some readers, it presents a rationale for strengthening the foundation of performance improvement methodology based on evidence and behavior science.

By: Carl Binder

This article is the first published summary of the Six Boxes Model, with a description of how it can help human resources and performance improvement professionals.

By: Carl Binder

This ISPI Master's Series article is a quick summary of some essentials in our approach to measurement and decision-making.

By: Carl Binder

This white paper describes challenges related to managing and sustaining human performance needed to execute business processes and shows how Six Boxes® Performance Thinking provides ways to address those challenges — for leaders,  managers, and performance professionals, including process specialists.

By: Carl Binder

This presentation made to senior technology executives and entrepreneurs in Sacramento, California, describes five key strategies for building and optimizing the performance of a competitive sales organization.

By: Carl Binder

By: Carl Binder

By: Carl Binder

By: Carl Binder

Learning professionals in many organizations are involved in the transition from training and development to performance improvement, often aspiring to be performance consultants. We seek to add measurable value to the organizations we serve, to help accelerate business results through people. But for many reasons, we often get “stuck in the training box” – unable to apply what we discover to help align and coordinate all the factors, including training, that affect employee performance.

By: Carl Binder

While companies have traditionally invested large sums to educate and train their sales people, they have not always reaped the best possible returns on those investments.  One of the most common areas of weakness is that sales pipelines, as defined in many companies, comprise a series of completed activities, not defined outcomes or accomplishments. This white paper describes how to more effectively define the sales process to leverage what you identify as best practices among successful sales people, and then addresses the challenge of deciding how to allocate precious resources, and what combinations of enablers to choose.

By: Carl Binder

By: Carl Binder

By: Carl Binder & Cynthia Riha

This white paper describes how, at the Performance Thinking Network, we have been working for over a decade toward a vision where a plain language about performance, simple mental models, and easy to use tools, derived from behavior science can be used across the organization to accelerate performance improvement.

By: Carl Binder, PhD, CPT

By: Carol Panza

This useful little book provides a barebones, highly graphic introduction to organizational and process mapping.

By: Dr. Carl Binder

This chapter presents an overall view of the role of evaluation in performance improvement, and includes discussion of how the Performance Chain provides a guide for WHAT we can measure — behavior, work outputs, and/or business results.

By: F. Wilmoth, C. Prigmore, & M. Bray

This summary of the many performance improvement models developed over the years by performance improvement experts makes clear how confusing and complex these models can be.

By: G. Rummler & A. Brache

At the highest level in an organization, box 2 is about understanding and improving business processes, from the interaction the organization has with its external customers all the way down to how the individual contributor participates. This book offers a sophisticated methodology for process improvement.

By: G. Snyder

This interview explains the importance of setting and achieving training goals based on fluency, not mere accuracy of performance.

By: Karen Pryor

This entertaining book extends the basic principles of consequence management discovered in the laboratory to applications with both people and animals in everyday life. It’s a fun, easy read with a great deal of insight and practical recommendations for using positive reinforcement.

By: LaToya Gilbert, Scott Weersing, Susan Patterson, Lisa Fisher, Carl Binder

By: P.Smith & L. Kearny

This is a fantastic Box 2 book focused on the ergonomics of environments for knowledge workers.

By: R. Kaufman, H. Oakley-Brown, R. Watkins, & D. Leigh

Roger Kaufman is a master of needs analysis and strategic planning, and this is perhaps the best of his books on the subject for managers and executives.

By: T. M. Teodorescu & C. Binder

Co-authored with Tina Teodorescu, Carl's long-time colleague, this article contrasts the output-based performance analysis methods that accompany the Six Boxes Approach with the current trend of “competency modeling.”

By: Thomas Gilbert

This book by Carl's late friend and mentor, Tom Gilbert, contains many of the ideas that inspired The Six Boxes Approach.

By: Timm Esque

This excellent book by our colleague, Timm Esque, gives step-by-step instructions and rationale for a project management methodology that ultimately got the largest microprocessor company in the world back on track with its research and development effort. The focus is on committing to clear measurable expectations and arranging continuous feedback for decision-making.

By: Timm Esque

This elegant little book lays out a rationale and set of guidelines for managing performance in organizations with a focus on Box 1 - setting clear expectations and providing effective performance feedback.