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Performance Thinking® for Behavioral Health / ABA Organizations

Our programs and services can help you improve core functions and processes such as talent acquisition, continuous staff development, revenue cycle management, client engagement, and service delivery.

As experienced organizational performance consultants and Behavioral Health/ABA business owners, we understand the challenges and opportunities you face. From sole practitioners whose business has grown to mid-sized companies looking to improve or expand and larger companies that need to optimize value, our offerings are tailored to your needs.

Consulting Services

Just as you assess clients before providing clinical services, we start with an organizational assessment of your business performance, your employee satisfaction and engagement, and your clinical/educational practice and impact. We focus our assessment on issues of concern to you, but also look broadly across your organization’s performance infrastructure.

We then work with you to identify improvement opportunities and to set priorities, agreeing on consulting projects that we can complete for you, and helping you address your current and future issues with customized versions of our programs, all of which include supporting your people to apply what they learn.

We do not offer cookie-cutter programs or generic OBM services. Our programs and services are flexible and customizable to help you leverage opportunities, close gaps, and accelerate business results.

Program Offerings

In addition to our consulting services, we offer:

 Performance Thinking® Practitioner program, an industry-tested program that certifies individual performance consultant.

Performance Thinking® Coach program for ABA leaders and managers that explains our powerful, accomplishment-based process for developing their people and providing clinical supervision. We periodically offer "open" versions of this program; it's also available as an in-house program for organizations. 

Performance Thinking® Leadership Modules, our suite of customizable sessions to address performance at all levels in your organization, as needed.


We can help you in areas that include:

Strategy and Execution

  • Translate vision to strategy
  • Create and execute strategic plans
  • Design performance measurement plans and systems
  • Take action based on insights gained through executive coaching

Processes and Systems

  • Document and improve processes for optimal efficiency and quality
  • Improve policy and procedure documentation
  • Manage change when implementing new systems, processes, programs and policies
  • Sustain process performance with rapid growth and expansion

Leadership and People Management

  • Define jobs or roles to clarify expectations for employees and managers
  • Bring new employees on-board and retain them
  • Coach and manage employees, connecting their behavior to values & results
  • Lead talent development and continuous performance improvement
  • Develop and implement Employee Engagement Plans
  • Build and strengthen Organizational Culture

Clinical and Educational Practice

  • Improve clinical practice and measurement
  • Address tough cases

Our Team

With over 100 years of combined experience in applications of behavior science and an unusual combination of business and professional capability, we can help your Behavioral Health/ABA organization stabilize, grow, retain employees, serve clients better, and optimize business performance.

  • Shane Isley, MS, BCBA, Performance Consultant, ABA business owner, & OBM entrepreneur
  • Kirsten Yurich, MA, BCBA, Performance Consultant & Professor (and former CEO)
  • Jennifer Castellanos Bonow, Ph.D., BCBA-D, Performance Consultant, ABA business owner, & entrepreneur  (and former clinical director)
  • Carl Binder, Ph.D., serial entrepreneur & Performance Improvement thought leader
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To learn more call 206.780.8578