In 1978, Thomas F. Gilbert rocked the world of training and performance improvement by pointing out the obvious in his book, Human Competence:  In the “world of work,” as he called it, the WORTH of any effort to improve organizational performance is equal to the VALUE of the accomplishments (or work outputs) produced or improved by that effort divided by the COST of the behavior. He pointed out very clearly that accomplishments are valuable, while behavior is costly.  We need to pay, support, provide resources for, and otherwise invest in the  behavior of people. What we hope to get from that behavior are valuable accomplishments or work outputs that are valuable because they contribute to organization-level business results, or perhaps to societal results.

Competency-based human resource management and talent development systems are profoundly unfair to people, and are inherently flawed. Competency models have a stranglehold on many HR departments, performance management processes, learning management systems, and other forms of performance assessment and instructional design in organizations.  I have railed against them for decades from the perspective of performance engineering and behavior science. But it has often been hard to push back against something that is so often accepted without question. 

Many organizations routinely arrange for 360 degree feedback for their managers and leaders.  They typically adopt processes and tools provided by external vendors, or sometimes execute the process themselves.  In either case, there are serious limitations with this approach, to the point where many experts think it is a waste of time and money.

Here's a recent recording of a presentation that I did virtually for the Hampton Roads, Virginia, chapter of the International Society for Performance Improvement (ISPI).  Click here for the YouTube video .

This blog post assumes you know about The Performance Chain.  If you don't, check it out for a minute. You'll get it.

Many of our clients use Situational Leadership^® programs, based on the popular model to improve the interpersonal skills of leaders and managers. Situational Leadership helps leaders and managers adapt their communication approach with those whose performance they need to support and develop. It’s a powerful program that has helped many leaders and managers communicate more effectively in key working relationships. Like other programs that teach critical interpersonal soft skills, it can have significant impact on how leaders and managers relate with their people.

The phrase, “user friendly” means different things to different people.

The theme for our 9th Annual Six Boxes Summer Institute,  June 17-21 on Bainbridge Island, near Seattle,  will be Performance Thinking Across the Enterprise. 

As we've worked with clients and adapted our Coach-Manage-Lead family of programs for different organizations and participants, we've identified two big differences between our programs and most others that we've seen.

It’s gratifying to know that our models, tools and programs for driving performance improvement across organizations have shown long-term viability, not just “flavor of the month” popularity. They are sustaining over time, and growing.