1st Century Performance Improvement!
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Jan 15 2019
21st Century Performance Improvement!


Iconic.     Well, maybe some day...   It's not iconic (yet), in the sense of being widely recognized as fundamental and authentic. But I've been thinking lately how truly 21st Century our Six Boxes Performance Thinking® approach is. And how it IS based on the classical work of great 20th century thought leaders, starting with B.F. Skinner, whose natural science of behavior continues to change the world in ways that we don't even recognize because it's so embedded in our daily lives. And on the work of Dr. Tom Gilbert, author of that remarkable book, Human Competence: Engineering Worthy Performance, who taught us to anchor the analysis and improvement of performance in accomplishments or work outputs, the valuable products of behavior, not in behavior for its own sake.  Then came Dr. Joe Harless, who took Gilbert's Performance Engineering and turned it into a repeatable performance improvement technology for performance analysis, effective job aids, and accomplishment based instructional design. Those giants in the field were iconic.  And they laid the foundation for accomplishment based performance improvement as it has evolved into this century.

The 21st century is a different era.  We move faster, we have many more "channels" and competing information sources, we consume information in small bites, and we need to be flexible, agile, and capable of adapting to a rapidly changing world. To bring behavior science and performance engineering into widespread use in 21st century organizations, we need a new generation of tools and models that are simpler, easier to communicate, and – literally – iconic

It just so happens that at The Performance Thinking Network over the last 20 years or so we've been building just such a thing: a 21st century performance improvement approach that is, literally, iconic.

With just two simple pictures and 21 plain English words, we can summarize everything one must know to analyze and improve human performance at any level or for any function in an organization. Our two models – The Performance Chain and the Six Boxes® Model – are simple enough to remember, draw and label on a white board, and use to discuss any kind of performance.  Our approach is truly iconic in the sense of being pictorial – memorably so.  The pictures, our models, say it all, and they help us learn, remember,  communicate and apply the logic of performance improvement.

Performance Thinking is a 21st century development insofar as its iconic user interface helps us to think differently in a way that is compatible, and even synergistic, with 21st century Design Thinking.  We can drive a new generation of performance improvement, performance consulting, human resource development, or whatever you'd like to call it. It's agile, flexible, and powerful – all at the same time.

Imagine how you might be able to start a viral wave of new thinking about performance and continuous improvement across your organization , as we have seen in other organizations.  Learn to frame, analyze and plan for improving performance using Performance Thinking® programs and tools to align everyone in the organization with business results, drive continuous performance improvement and optimize employee engagement.

– Carl Binder, CEO

We think that things are really going to get interesting over the coming months. Click here to keep up with the conversation.


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