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RECENT POSTS

Sep 20 2015
Performance Improvement as Design Engineering

I continue to come back to a theme that I and Dr. Donald Tosti addressed in a session at the annual conference of ISPI a few years ago, the difference between a problem-solving orientation to performance improvement and what we called a design engineering approach. Don was an informal mentor of mine, and an inspiration for decades, in many different ways. In this instance we found that we are in "violent agreement" and have continued the dialog over time.  Don says that before the quality movement, performance improvement wasn't so focused on finding the cause of problems, but rather it was about getting the best possible performance as efficiently as possible. Today it seems more tilted toward problem-solving.

May 25 2015
8 Ways to Increase Employee Engagement

We believe that if you clearly connect the day-to-day activities of people to the goals the organization needs to achieve through their valuable work outputs, and then align and balance all the factors that influence their ability to perform, you will fully engage your employees. But let’s drop down to the working level beyond theory for a moment (even though we’ve proven the theory with clients!). Assuming that you know about the Performance Chain and the Six Boxes Model, here are eight steps that will help you strengthen employee engagement.

Jan 14 2014
OK, so Box 2 can produce a HUGE impact!

It's an old story that the top row of The Six Boxes Model generally provides more leverage than the bottom row. That's because the things we can do to change the environment (top row) are usually more powerful and broad-reaching than what we can do when we focus on the individual (bottom row).

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